# HELP, unable to access TOMO on MEW **URL:** \ **Category:** Community Support\ **Created:** [6 March 2021 19:03 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280 "2021-03-06T19:03:29Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![pdiddle](https://avatars.discourse-cdn.com/v4/letter/p/ecb155/32.png) [@pdiddle](https://forum.viction.xyz/u/pdiddle)\ **Post date:** [6 March 2021 19:03 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/1 "2021-03-06T19:03:29Z")
Yesterday I completed a transaction on [CoinSwitch.co](http://CoinSwitch.co), exchanging BTC for TOMO. I provided my MEW address as the destination for the TOMO. The transaction was completed and [scan.tomochain.com](http://scan.tomochain.com) shows the TOMO was successfully sent to my MEW address. When I sign into my MEW there is a zero TOMO balance when I select the TomoCoin network or any ETH network. How do I access the TOMO??? Any help would be greatly appreciated as CoinSwitch’s Captcha feature is malfunctioning and conveniently (for them) not allowing me to submit a service ticket on their site. Thank you in advance!!! ---
**Author:** ![hongtamd32](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/hongtamd32/32/534_2.png) [@hongtamd32](https://forum.viction.xyz/u/hongtamd32)\ **Post date:** [8 March 2021 03:16 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/2 "2021-03-08T03:16:52Z")
Hi, Can you give me your wallet address then I will check your case out better. Thank you. ---
**Author:** ![pdiddle](https://avatars.discourse-cdn.com/v4/letter/p/ecb155/32.png) [@pdiddle](https://forum.viction.xyz/u/pdiddle)\ **Post date:** [8 March 2021 14:19 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/3 "2021-03-08T14:19:09Z")
Is there a way to DM this rather than adding it to the post? ---
**Author:** ![pdiddle](https://avatars.discourse-cdn.com/v4/letter/p/ecb155/32.png) [@pdiddle](https://forum.viction.xyz/u/pdiddle)\ **Post date:** [9 March 2021 14:45 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/5 "2021-03-09T14:45:16Z")
Thank you for the reply JustinYan. When I click on someone’s name or avatar I get a pop up that shows their details like post information and badges earned, but no “message” button. ![Tomo-Screenshare1](https://europe1.discourse-cdn.com/flex005/uploads/tomochain/original/1X/8ab97ba603377a7c52c690e0a04a995a82bc75d6.jpeg) If I click through the user’s name or avatar I get a screen listing out all the user’s badges and other info, but no “message” button or link. I also tried going to the messages center from my profile, but I don’t see a way to send a message out from there either. Any idea why this is the case? I want to pass along the address, but don’t feel comfortable posting it publicly. Can you DM me directly to start a private thread? Thank you for any help!!! ---
**Author:** ![hongtamd32](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/hongtamd32/32/534_2.png) [@hongtamd32](https://forum.viction.xyz/u/hongtamd32)\ **Post date:** [10 March 2021 02:29 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/6 "2021-03-10T02:29:12Z")
Hi, I guess the button doesn’t work from your side, it’s still available in Justin’s pop up screen and mine as well. ![Screen Shot 2021-03-10 at 9.22.49 AM](https://europe1.discourse-cdn.com/flex005/uploads/tomochain/original/1X/7592477d5952d153549500149c6d34ad0683fec8.png) To make you comfortable to share your private information, I suggest you can reach out to me via Telegram. My handle is Mikeysel32ht. Jot down your handle here then I will check your message better. Remember that admins never DM you first! Have a good day and thank you, Tam. ---
**Author:** ![pdiddle](https://avatars.discourse-cdn.com/v4/letter/p/ecb155/32.png) [@pdiddle](https://forum.viction.xyz/u/pdiddle)\ **Post date:** [10 March 2021 02:59 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/7 "2021-03-10T02:59:39Z")
I just sent you a note through Telegram. Thank you ---
**Author:** ![hongtamd32](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/hongtamd32/32/534_2.png) [@hongtamd32](https://forum.viction.xyz/u/hongtamd32)\ **Post date:** [10 March 2021 03:12 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/8 "2021-03-10T03:12:52Z")
Hi, I replied your message via DM. Pls check it out. Thank you. ---
**Author:** ![cazzaf15](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@cazzaf15](https://forum.viction.xyz/u/cazzaf15)\ **Post date:** [12 April 2021 08:33 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/9 "2021-04-12T08:33:04Z")
Hi Tam, I am having an issue in regards to accessing my TOMO on MEW. It’s available on the ETH network but not the TOMO. I have tried following the advice on TomoChain support but it’s not working. I too cannot find an option to DM in that forum. Could I send u my address for some help? Thanks 😃 ---
**Author:** ![hongtamd32](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/hongtamd32/32/534_2.png) [@hongtamd32](https://forum.viction.xyz/u/hongtamd32)\ **Post date:** [12 April 2021 12:28 UTC](https://forum.viction.xyz/t/help-unable-to-access-tomo-on-mew/1280/10 "2021-04-12T12:28:22Z")
Hi, My pleasure to connect with you. Please leave the message via Telegram, my handle is MiKeysel32. Thank you!