# I lost my keys! **URL:** \ **Category:** General Discussion\ **Created:** [9 January 2021 18:22 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867 "2021-01-09T18:22:07Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![oliaras](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/oliaras/32/717_2.png) [@oliaras](https://forum.viction.xyz/u/oliaras)\ **Post date:** [9 January 2021 18:22 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/1 "2021-01-09T18:22:07Z")
OMG. The last two days the Tomo Wallet mobile app didn’t work for me, it didn’t open… Today, again when I cannot enter I have decided to remove the app and install it again but now it asks me for the keys and I cannot find them anywhere. Can I do something to enter my Tomo Wallet? I only have the address of my wallet since on the 7th I sent Tomos to a friend and it appears in that transaction. ---
**Author:** ![oliaras](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/oliaras/32/717_2.png) [@oliaras](https://forum.viction.xyz/u/oliaras)\ **Post date:** [10 January 2021 11:07 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/2 "2021-01-10T11:07:39Z")
If it helps, this is the transaction detail from my friend wallet, I think the sender has to be my direction. I send him 1193,84 TOMO in 7th Jan. ![IMG_5954.PNG](https://europe1.discourse-cdn.com/flex005/uploads/tomochain/original/1X/55931d7cfc08f62c09d6e84516158a3cffa67453.jpeg) ---
**Author:** ![oliaras](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/oliaras/32/717_2.png) [@oliaras](https://forum.viction.xyz/u/oliaras)\ **Post date:** [18 March 2021 11:03 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/5 "2021-03-18T11:03:21Z")
![IMG_6580](https://europe1.discourse-cdn.com/flex005/uploads/tomochain/original/1X/cd4fae9979965e9dc3ce439710f83a514e8466a1.png) Got this wallet limited because there was a problem with the app and I can’t enter to my wallet. I had to remove the app to try to enter to my wallet and now I have not got the key to verify that the wallet that I can see in my phone is mine. You can fix the app but can’t give me access to my wallet? ---
**Author:** ![Alex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/alex/32/30_2.png) [@Alex](https://forum.viction.xyz/u/Alex)\ **Post date:** [19 March 2021 03:42 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/6 "2021-03-19T03:42:22Z")
Hi, I think you are in view-only mode. You only can access your fund if you hold the private key. ---
**Author:** ![oliaras](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/oliaras/32/717_2.png) [@oliaras](https://forum.viction.xyz/u/oliaras)\ **Post date:** [21 April 2021 09:36 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/7 "2021-04-21T09:36:52Z")
I lost the access to my account because of malfunction of the app. Is not fair to lose my Tomos for that issue… ---
**Author:** ![hongtamd32](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/hongtamd32/32/534_2.png) [@hongtamd32](https://forum.viction.xyz/u/hongtamd32)\ **Post date:** [22 April 2021 02:36 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/8 "2021-04-22T02:36:28Z")
Hi, Please understand that we don’t hold responsibilities for your private key or recovery phase. You must have saved it cautiously to access your wallet at any time. Thank you. ---
**Author:** ![oliaras](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/oliaras/32/717_2.png) [@oliaras](https://forum.viction.xyz/u/oliaras)\ **Post date:** [22 April 2021 10:09 UTC](https://forum.viction.xyz/t/i-lost-my-keys/867/9 "2021-04-22T10:09:50Z")
You have no responsibility for the proper functioning of the app? I couldn’t get in in 3 days and have to reinstall it.