# My coins in IDEX **URL:** \ **Category:** Community Support\ **Created:** [12 September 2020 02:23 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575 "2020-09-12T02:23:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![biridalamadim](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/biridalamadim/32/345_2.png) [@biridalamadim](https://forum.viction.xyz/u/biridalamadim)\ **Post date:** [12 September 2020 02:23 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/1 "2020-09-12T02:23:12Z")
Hello all. I invested in Tomo in its first days. Bought from idex. But now I see it doesn’t allow me to withdraw. I filled this form at the begining of the month [https://goo.gl/forms/FnjVSUZ1hgSWWZZE3](https://goo.gl/forms/FnjVSUZ1hgSWWZZE3) but there are no responses. Please help me, thanks My IDEX address ends with bcdf62 ---
**Author:** ![Alex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/alex/32/30_2.png) [@Alex](https://forum.viction.xyz/u/Alex)\ **Post date:** [14 September 2020 06:59 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/2 "2020-09-14T06:59:50Z")
Hi there, make sure you find our email on your inbox or spam box. If there is no confirmation email from us, please provide me your full address and email you registered. I will check and get back to you on this. ---
**Author:** ![biridalamadim](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/biridalamadim/32/345_2.png) [@biridalamadim](https://forum.viction.xyz/u/biridalamadim)\ **Post date:** [14 September 2020 10:31 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/3 "2020-09-14T10:31:57Z")
Hello! I don’t see any mail from you. My idex eth address is 0x298fc50d886193874f3dfa4c78a635fa00bcdf62 My email addr is ciir1 @ hotmail com Thanks ---
**Author:** ![Alex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/alex/32/30_2.png) [@Alex](https://forum.viction.xyz/u/Alex)\ **Post date:** [16 September 2020 07:12 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/4 "2020-09-16T07:12:51Z")
Hi there, you filled in the form on the 5th Sept so we will support your case next month from 5th-7th. Stay tuned. ---
**Author:** ![riverostar](https://avatars.discourse-cdn.com/v4/letter/r/48db29/32.png) [@riverostar](https://forum.viction.xyz/u/riverostar)\ **Post date:** [21 September 2020 05:02 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/5 "2020-09-21T05:02:59Z")
Hi, I also left my coins in IDEX (They still are in my IDEX wallet). Can you help me as well? ---
**Author:** ![Alex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/alex/32/30_2.png) [@Alex](https://forum.viction.xyz/u/Alex)\ **Post date:** [21 September 2020 06:49 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/6 "2020-09-21T06:49:56Z")
Hi there, Please fill in this form and read the post inside andhttps://docs.google.com/forms/d/e/1FAIpQLSdVGSJNZ0Jr5RTwln3WE9Oz8B0wthycCfso1zrvJLVYL8MxKA/viewform We will support your case from 5-7th next month. ---
**Author:** ![biridalamadim](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/biridalamadim/32/345_2.png) [@biridalamadim](https://forum.viction.xyz/u/biridalamadim)\ **Post date:** [7 October 2020 05:33 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/7 "2020-10-07T05:33:20Z")
Hello! Any progress? ---
**Author:** ![Alex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/alex/32/30_2.png) [@Alex](https://forum.viction.xyz/u/Alex)\ **Post date:** [8 October 2020 07:41 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/8 "2020-10-08T07:41:26Z")
Please check your inbox/spam box. If you don’t receive any email or your TOMO native balance still 0, send me your address, I will look it up. ---
**Author:** ![biridalamadim](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/biridalamadim/32/345_2.png) [@biridalamadim](https://forum.viction.xyz/u/biridalamadim)\ **Post date:** [8 October 2020 09:32 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/9 "2020-10-08T09:32:28Z")
I got them, thank you very much ---
**Author:** ![riverostar](https://avatars.discourse-cdn.com/v4/letter/r/48db29/32.png) [@riverostar](https://forum.viction.xyz/u/riverostar)\ **Post date:** [22 November 2020 02:18 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/10 "2020-11-22T02:18:37Z")
Any progress here with my case? Thanks! ---
**Author:** ![rizaozcan](https://avatars.discourse-cdn.com/v4/letter/r/9dc877/32.png) [@rizaozcan](https://forum.viction.xyz/u/rizaozcan)\ **Post date:** [22 November 2020 20:13 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/11 "2020-11-22T20:13:57Z")
Hello, I bought TOMO coin years ago. But I couldnt withdraw now . I filled the form [https://goo.gl/forms/FnjVSUZ1hgSWWZZE3](https://goo.gl/forms/FnjVSUZ1hgSWWZZE3) But there is no response. My email adress: [rizaozcan@hotmail.com](mailto:rizaozcan@hotmail.com) and my IDEX ERC 20 wallet: 0xb35de1e96aaae65bb26cea089f31aeca95bd035f ---
**Author:** ![Alex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.viction.xyz/alex/32/30_2.png) [@Alex](https://forum.viction.xyz/u/Alex)\ **Post date:** [26 November 2020 02:30 UTC](https://forum.viction.xyz/t/my-coins-in-idex/575/12 "2020-11-26T02:30:11Z")
Hi there, We sent you TOMO native a year ago. Please check it out: [https://scan.tomochain.com/address/0xb35de1e96aaae65bb26cea089f31aeca95bd035f](https://scan.tomochain.com/address/0xb35de1e96aaae65bb26cea089f31aeca95bd035f) TOMO ERC20 on IDEX is no longer in use. You cannot use IDEX to trade TOMO or check the balance. We just recently launched our mainnet, so TOMO is no longer an ERC20. Regarding the swap, we sent you the amount of TOMO native (equivalent to the amount of TOMO ERC20 you left on IDEX – with a 50 TOMO fee) to the address you provided. Thus, as long as you keep your private key, to check your balance and use your new TOMO, please use/login to - MEW (switch to TomoChain Network) - TomoWallet (import your wallet into TomoWallet) - Metamask Follow this guideline: [http://bit.ly/2IEEBMn](http://bit.ly/2IEEBMn)