I send ETH and Bitcoin and they do not arrive in other wallets such as Coinbase, TruWallet, Portis among others

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1

I created a wallet in tome wallet, they sent me an ETH and some BTC but at the time of sending them to another wallet it does not let me do the process, could you help me this is my address 0x22a58702b14ddc8f76d96020154ba4149f099b04 I have made several attempts and nothing more than 24 hours will arrive. I need to know what I need to do to make them available to send to other wallets. I also have my advanced setting in Developmet mode and when I change to Product, ETH and Bitcoin are zero.

I send ETH and Bitcoin and they do not arrive in other wallets such as Coinbase, TruWallet, Portis among others

2

Hi there,

TomoWallet supports TOMO native, tokens issued on TomoChain and ERC20 tokens only. TomoWallet does not support BTC, except for wrapped BTC (TRC21 standard) you bought from TomoDEX.

I checked your address on both TomoScan and Etherscan and found no transactions. Do not attempt to send BTC to this address because it’s gonna fail. You may lose your funds.

Before sending any TOMO native, tokens issued on TomoChain and ERC20 tokens to this address, make sure you have the private key with you.

Cheers,