OLD TOMO TOKENS - need converting

Hi,
I have similar problem. I can’t recover my old TOMO. I ask to IDEX and they told me that I have go to Tomochain community. After that i saw that post:

and filled the form many times without response. The topic is closed without feedback.

Someone can help me in order to have the right way to recover my TOMO ?
Adresse : 0x0C95a7EE47675Ea0806E8c6D97bb431C03792346

Thanks in advance